Contact
Get in touch.
No accounts, no support portal, no chatbot. Just two email addresses that reach a real person. We read everything; we reply to most things within a couple of business days.
Support & everything else
Bugs, a format we don't handle yet, feature ideas, partnership or press questions, or just telling us something broke.
support@tracemute.comVulnerability disclosures
Found a way to make a file leak, or a gap in the strip? We acknowledge security reports within 72 hours. See the threat model and security.txt.
security@tracemute.comWhat we can't do
We can't recover a file for you, and we can't tell you what metadata a specific photo contained. Tracemute runs entirely in your browser — your files never reach us, so there is nothing on our side to look up, restore, or inspect. If you cleaned a file and want to know what was removed, run the original through /clean again and read the dossier before you download.
Mobile app
The iOS and Android apps aren't out yet. There's a one-tap "notify me" on the home page — one email when it lands, nothing else. You don't need to email us to get on the list.